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Copyright 2007 American Academy of Orthopaedic Surgeons
Your Guide to Managed Care

"Managed care" health plans include many different kinds of health insurance and health care plans. All managed care plans place restrictions on access to medical services, some more than others, to lower costs to the plan. Managed care plans include health maintenance organizations (HMOs) and preferred provider organizations (PPOs). Even some conventional health insurance plans that pay physician fees have managed care requirements, such as making you get permission from plan reviewers before entering a hospital for care, except for emergencies.

Almost all of health care has become managed care to some extent. HMOs and PPOs, however, have features that go well beyond the managed care in conventional insurance plans.

HMOs Organize, Pay for, and Deliver Care

An HMO is a health care plan, not just an insurance program. An HMO organizes, controls, pays for, and provides almost every aspect of health care that a member may need. HMOs take care of their members mainly through organized networks of preselected doctors, hospitals, and other health care providers. Today, more than 50 million people are members of HMOs.

An HMO usually only lets you see the doctors and use the hospitals in its network when it pays for your care. If you are treated by a doctor or hospital outside the HMO's network, the cost of your care usually won't be paid for unless the care was authorized ahead of time by the HMO or it was for an emergency.

PPOs Allow More Choice

A PPO plan shares some of the features of both ordinary health insurance and an HMO. PPOs encourage you to use physicians, hospitals, and other health care providers that are part of a preselected network. PPOs pay more of the cost of your care and usually require only a small fee called a co-payment from you when you see your doctor. If you use doctors or hospitals that are not in the PPO network, the plan pays less of your costs. PPOs usually let patients see medical specialists without getting permission first from a primary care doctor, but some PPOs now limit this.

"Point-of-Service" Plans Can Preserve Your Freedom of Choice

One way to keep your ability to choose your medical specialist when you want to is to seek out and join a "point-of-service" HMO or PPO. These plans are growing quickly because they are less restrictive than ordinary HMO plans and patients want more freedom of choice.

Point-of-service plans will usually cost more than an ordinary HMO or PPO, but they will allow you to use doctors not in the plan without the permission of your primary care doctor or a company employee. You can use this freedom of choice at any time, which is important if you want to see a specialist.

If you get care from HMO or PPO network doctors and hospitals, you'll have little or no deductible, and only a small fee out of your pocket for a visit. If you decide to go outside the plan's network of doctors and hospitals for care under the point-of-service option, you will have claim forms to complete; a bigger out-of-pocket expense, known as a deductible, to pay; and you'll pay part of the rest of the cost, which is called coinsurance.

What This Means for You

Managed care plans make more money when they keep you healthy, keep you out of hospitals, reduce the amount of care you receive, and stay within the budget set for each member's total medical care.

HMOs usually pay their doctors and other medical providers an annual salary or a fixed amount of money for each member to provide all the care necessary for that member. PPOs usually pay doctors either a fixed amount of money for each person or they pay based on the doctor's normal fee for a service, minus a discount.

HMOs and PPOs often hold back part of a primary care doctor's payment or use other types of financial inducements to encourage those doctors to reduce the number of tests they order and the number of patients they send to medical specialists or admit to hospitals.

All HMOs and many PPO plans will make you pick a primary care doctor, often described as a "gatekeeper," who provides, arranges, or authorizes all of your care. Primary care doctors are usually family doctors, internal medicine doctors, pediatricians, and obstetrician/gynecologists. This control of your medical care means that you have to get permission from your primary care physician before visiting any medical specialist, such as a skin specialist, orthopaedic surgeon, ear-nose-throat specialist, or eye specialist. An HMO member may go to a hospital only with the advance approval of the primary care doctor except in emergencies.

Some HMOs employ doctors who work in a limited number of plan clinics. If you join one of these HMOs, you may have to choose a new doctor for yourself and members of your family. Other HMOs use doctors who see HMO patients in their own offices, so you may be able to join one of these plans without changing doctors.

Questions to Ask

You should focus on these key issues critical to your health care for any plan you're considering.

Access to Care

  • Choice of doctor. Will I have my own doctor? Can I see him or her at each visit?
  • Other providers. Does the plan use primary care providers that are not doctors such as nurse practitioners, registered nurses, and physician assistants to give routine care?
  • Convenience. Are the plan's doctor offices and other services such as physical therapy nearby?
  • Appointments. How soon can I get an appointment if I am sick? For routine care?
  • Admissions. What do I have to do for admission to a hospital?
  • Hospital. Does the plan use a hospital nearby?
  • Emergency. How quickly will I get care in an emergency? Who decides if my problem is an emergency or not?

Benefits

  • Existing conditions. Will I be covered for any medical condition? How long will I have to wait?
  • Limitations. Are there limits on how long I can get services or the cost of services? What services are not covered?
  • Specialized care. Will the plan cover the full range of specialized care for me and provide highly advanced treatments for all conditions?
  • Routine exams. Are there restrictions on who can perform routine examinations? For example, if I am a woman, whose primary care physician is not an obstetrician/gynecologist, can I see a gynecologist for routine gynecological services or must I see a primary care physician for those services, or get permission to see a gynecologist?
  • Maximum benefit. Is there a maximum lifetime benefit or a dollar limit on any specific type of care?
  • Type of care. Does the HMO make its doctors give the least expensive treatment first and, only if needed later, give other treatments or stronger drugs that may cost more?

Quality of Care

  • Report card. Does the plan have an up-to-date "report card" describing its indicators of quality and rating its performance? Can I have a copy?
  • Certified physicians. What percentage of primary care doctors and medical specialists in the plan's network are board-certified?
  • Satisfaction. How many members left the plan last year and why? Can I see the patient satisfaction reports for the plan?
  • Complaints. How many members in the plan filed formal complaints last year? How does this compare with the year before? What were the complaints about? What was done about them?

Choice of Physicians and Hospitals

  • Point-of-service. Does the plan include a point-of-service feature? Cost?
  • Eligible doctors. Is my current doctor on the plan's list of doctors? Can my doctor get on the list?
  • Excluded care. Is there any care I get now that I could not get if I was in the plan?
  • Referral. Can the doctors in this plan refer me to a specialist? Can I go to specialists without the permission of my plan's doctor?
  • Incentives to physicians. How is my doctor paid by the plan? Do doctors get paid in any way to cut back on tests, referrals to specialists, and hospital admissions? Do primary care doctors working for this plan make more money if they reduce referrals to specialists?
  • Filing a complaint. What can I do if I don't like my care, or if my primary care doctor refuses to send me to a specialist when I think I need it?
  • Out-of-state. What happens if I need care when I am out-of-state or out of the plan's area of coverage? How much of the cost of my care will be paid by the plan?

Cost

  • Premiums. How much is the premium (the monthly cost you pay to be a member of the plan)?
  • Co-payments. How much is the co-payment (the amount of money you pay for physician office visits, prescriptions, or hospital services)?
  • Deductibles. How much is the deductible (the share of the health care expenses you pay out-of-pocket before any insurance coverage applies)?
  • Extra costs. Are there extra costs to pay for emergency care or services I receive from out-of-plan doctors?

You will find answers to some of these questions in the printed materials available from the plan. You can get other answers by asking the plan's representatives. For example, you can talk to people in the customer relations or member relations offices of the plans you are thinking about. If you can't get answers to these questions or others you may have, you should carefully consider whether the plan is the best health care plan for you and your family.

Last reviewed and updated: October 2007
AAOS does not review or endorse accuracy or effectiveness of materials, treatments or physicians.
Copyright 2007 American Academy of Orthopaedic Surgeons
Related Topics
Getting the Most Out of a Visit to Your Doctor (http://orthoinfo.aaos.org/topic.cfm?topic=A00268)
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Email: orthoinfo@aaos.org